Delivery of Benefits Audit Survey Delivery of Benefits Audit Survey Please select the response that best reflects your rating of your experience with the recent Delivery of Benefits compliance audit performed by Columbia Basin Trust (the Trust). 1. Trust staff provided sufficient notification of the Delivery of Benefits compliance audit and communicated effectively in outlining the goals and objectives of the audit. Strongly agree Agree Disagree Strongly disagree Comments: 2. The auditors worked with your organization to identify the optimum time to perform the audit and provided you with a clear explanation of the objectives, timing and audit process. Strongly agree Agree Disagree Strongly disagree Comments: 3. The Delivery of Benefits compliance audit began and ended on the agreed-upon schedule. Strongly agree Agree Disagree Strongly disagree Comments: 4. The audit team exhibited an understanding of your organization and operations. Strongly agree Agree Disagree Strongly disagree Comments: 5. The audit team made efforts to minimize disruptions to your operations. Strongly agree Agree Disagree Strongly disagree Comments: 6. The time and effort required to provide auditors with information was within your available resources. Strongly agree Agree Disagree Strongly disagree Comments: 7. The auditors provided your organization with audit observations and recommendations in a timely manner following the Delivery of Benefits compliance audit. Strongly agree Agree Disagree Strongly disagree Comments: 8. Your organization was given the opportunity to provide responses to audit observations. Strongly agree Agree Disagree Strongly disagree Comments: 9. The auditors’ final report provided clear, relevant and actionable recommendations. Strongly agree Agree Disagree Strongly disagree Comments: 10. The auditors were organized, courteous and professional throughout the audit process. Strongly agree Agree Disagree Strongly disagree Comments: 11. Given COVID-19, your organization was able to work with the auditors virtually through the use of electronic documents to complete the audit. Strongly agree Agree Disagree Strongly disagree Comments: 12. Was the overall audit experience valuable to your organization? 13. Please provide suggestions or input as to how we can improve the Delivery of Benefits audit process. Submit
